jjjpk Privacy Policy

jjjpk is an online gaming and sports betting platform operating at jjjpk.onl, offering cricket betting, live casino, slot games, and instant game products primarily to Pakistani players. For the purposes of this Privacy Policy, "jjjpk", "we", "us", and "our" refer to the operating entity responsible for the jjjpk platform and all data processing activities described in this document.

jjjpk operates under international gaming licence oversight, which mandates compliance with data protection standards as a condition of licence maintenance. Our data protection obligations form part of our broader regulatory compliance framework.

For any privacy-related enquiries, you may contact jjjpk's data protection point of contact at the email address provided in Section 14 of this policy.

This Privacy Policy applies to all personal data processed by jjjpk in connection with:

• The jjjpk website accessible at jjjpk.onl and all subdomains;
• Any jjjpk mobile application available for download on Android or iOS platforms;
• All account registration, verification, deposit, withdrawal, betting, and customer support interactions;
• Any communication between you and jjjpk, including via SMS, email, live chat, or push notification.

This policy does not apply to third-party websites or services that may be referenced in jjjpk communications. jjjpk has no responsibility for the privacy practices of third parties, including payment providers (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), who operate under their own separate privacy policies.

jjjpk collects personal data across several categories depending on your interaction with the platform. The following table summarises the key data categories, specific data points, and the primary reason for collection:

jjjpk does not collect biometric data, sensitive health data, or social media profile data unless explicitly provided by you during a support interaction.

jjjpk uses the personal data described in Section 3 for the following purposes:

• Account Management: Creating, verifying, and maintaining your jjjpk account; processing password resets; enforcing the single-account policy; and managing account closure requests.
• Payment Processing: Facilitating deposits and withdrawals in PKR via your chosen payment method (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank); reconciling transaction records; and issuing refunds where applicable.
• Age & Identity Verification: Confirming that all registered players are aged 21 or above in compliance with jjjpk's licence conditions and responsible gaming obligations.
• Regulatory & Legal Compliance: Meeting anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and any reporting obligations imposed by jjjpk's licensing authority.
• Responsible Gaming: Monitoring betting patterns for indicators of problem gambling; enforcing self-exclusion and deposit limit settings; and responding to responsible gaming referrals.
• Fraud Prevention & Security: Detecting unusual login activity, duplicate accounts, IP anomalies, and financial irregularities; protecting the integrity of jjjpk's gaming platform.
• Customer Support: Investigating and resolving account queries, bet disputes, payment issues, and technical complaints submitted through jjjpk's support channels.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the jjjpk website's functionality, game selection, and user experience for Pakistani players.
• Marketing Communications (Optional): Sending promotional messages about jjjpk bonuses, PSL cricket betting markets, new slot releases, and other platform events — only to Players who have opted in to receive such communications.

jjjpk processes personal data on the following legal bases, as applicable to each processing activity:

• Contractual Necessity: Processing required to perform jjjpk's obligations under the Terms & Conditions you accepted at registration — including account management, payment processing, and bet settlement.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including AML obligations, KYC verification mandated by jjjpk's licensing authority, and tax reporting where applicable.
• Legitimate Interest: Processing for fraud prevention, platform security, responsible gaming monitoring, and anonymised analytics where these interests do not override your fundamental privacy rights.
• Consent: Processing for optional marketing communications, which you may withdraw at any time without affecting the services available to you under your jjjpk account.

jjjpk does not sell, rent, or trade your personal data. We share personal data only in the following strictly defined circumstances:

• Payment Providers: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the minimum personal and financial data necessary to process your deposit or withdrawal transaction in PKR. Each provider operates under their own regulatory framework and privacy policy.
• Identity Verification Providers: Authorised KYC and age verification service providers may receive identity documents (including CNIC data) solely for the purpose of verifying your eligibility to hold a jjjpk account. These providers are contractually bound to process your data only for verification purposes.
• Regulatory & Law Enforcement Authorities: jjjpk will disclose personal data to regulatory bodies, law enforcement agencies, or courts where required by law, pursuant to a lawful order, or in connection with an investigation into fraud, money laundering, or other criminal activity.
• Licensing Authority: jjjpk's international gaming licence authority may request access to player data records as part of compliance audits or investigations. Such access is governed by the licensing agreement and applicable law.
• Technology Service Providers: jjjpk uses third-party technology providers for hosting, analytics, and platform security. These providers are data processors acting under jjjpk's instructions and are contractually prohibited from using your data for any purpose beyond the specific service they provide to jjjpk.

In all cases, jjjpk requires third parties who receive personal data to maintain appropriate security standards and to process the data only for the specified purpose.

jjjpk uses cookies and similar tracking technologies on the jjjpk.onl website. The following categories of cookies are in use:

• Essential Cookies: Required for the jjjpk platform to function correctly. These include session management cookies, security tokens, and authentication cookies. These cookies cannot be disabled without impairing the functionality of the platform.
• Performance Cookies: Used to collect anonymised data about how Players navigate the jjjpk website — which pages are visited most frequently, where errors occur, and how long sessions last. This data is used exclusively to improve platform performance and is not associated with individual player profiles.
• Functional Cookies: Used to remember your preferences, such as language settings and last-used payment method, to provide a more personalised experience on subsequent visits.
• Analytics Cookies: Used by jjjpk's internal analytics tools to understand aggregate traffic patterns. Where third-party analytics tools are used, all data is anonymised before processing.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from logging in to your jjjpk account. Disabling performance or functional cookies will not affect your ability to use the platform's core gaming features.

jjjpk retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by law or regulatory obligation. The following general retention periods apply:

• Account & Identity Data: Retained for the duration of your active jjjpk account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years following the date of the transaction, in compliance with financial regulatory requirements applicable to jjjpk's licensing jurisdiction.
• Betting & Game History: Retained for a minimum of three (3) years to support dispute resolution and responsible gaming monitoring obligations.
• Customer Support Records: Retained for three (3) years following the closure of the support interaction, to enable investigation of any subsequent regulatory or legal queries.
• Marketing Consent Records: Retained for the duration of your account and for one (1) year following account closure, to demonstrate compliance with consent requirements.
• Technical & Log Data: Retained for up to twelve (12) months for security and fraud investigation purposes, after which it is anonymised or deleted.

Following the expiry of the applicable retention period, jjjpk will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.

jjjpk implements a multi-layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• Transport Security: All data transmitted between your browser or app and jjjpk's servers is encrypted using TLS 1.3 with 256-bit AES encryption.
• Access Controls: Access to personal data within jjjpk's internal systems is restricted on a strict need-to-know basis. Staff with access to player data are subject to background screening and ongoing security training.
• Data Storage: Personal data is stored on servers with physical and logical access controls, firewall protection, and regular security patching. Data at rest is encrypted using AES-256.
• Incident Response: jjjpk maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights and freedoms, jjjpk will notify affected players without undue delay and will report the breach to the relevant regulatory authority as required by law.
• Third-Party Auditing: jjjpk's security controls are subject to periodic review as part of its international gaming licence compliance obligations.

Despite these measures, no internet-based service can guarantee absolute security. Players are encouraged to use strong, unique passwords for their jjjpk account and to enable SMS-based two-factor authentication (2FA) for additional protection.

As a jjjpk player, you hold the following rights in respect of your personal data, which you may exercise at any time by contacting jjjpk support:

• Right of Access: You may request a copy of all personal data jjjpk holds about you. jjjpk will provide this within 30 calendar days of a valid request.
• Right to Rectification: If any personal data held by jjjpk is inaccurate or incomplete, you have the right to request correction. Corrections to identity data (name, CNIC number) may require re-verification.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to jjjpk's legal retention obligations (see Section 8). Data subject to AML retention requirements cannot be deleted before the mandatory retention period expires.
• Right to Restrict Processing: You may request that jjjpk restrict the processing of your data in certain circumstances, such as while a correction request is being investigated.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request a structured, machine-readable copy of the personal data you provided to jjjpk.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing or the services available to you.
• Right to Object: You may object to processing based on legitimate interest, including profiling for fraud prevention, where you have grounds relating to your particular situation. jjjpk will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the above rights, contact jjjpk at the support email listed in Section 14. All requests will be acknowledged within 5 business days and resolved within 30 calendar days. Where a request requires additional time due to complexity, jjjpk will inform you of the extension within the initial 30-day period.

The jjjpk platform is strictly intended for adults aged 21 years and above. jjjpk does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not access or use the jjjpk platform, create an account, or provide any personal data to jjjpk.

If jjjpk becomes aware that personal data has been collected from an individual under 21 — whether through a misrepresentation of age at registration or any other means — jjjpk will immediately close the relevant account, delete all associated personal data to the extent permitted by legal obligations, and report the matter to the relevant authority where required by law.

If you are a parent or guardian and believe that a person under 21 in your care has registered on jjjpk, please contact our support team immediately at the email in Section 14. We take underage gambling extremely seriously and will act promptly on all such reports.

As an internationally licensed gaming platform, jjjpk may process or store some personal data on servers or through service providers located outside of Pakistan. Where such cross-border transfers occur, jjjpk ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required by jjjpk's licensing obligations, including:

• Standard contractual clauses included in agreements with data processors located in third countries;
• Transfer only to service providers whose jurisdictions have been assessed as offering an adequate level of data protection for the category of data being transferred;
• Encryption of all data in transit, regardless of the destination jurisdiction.

jjjpk does not transfer CNIC data internationally unless strictly required for identity verification by a licensed KYC provider, in which case the transfer is governed by a binding contractual agreement specifying the permitted uses of the data.

jjjpk reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where material changes are made — including changes to the categories of data collected, the purposes of processing, or third parties with whom data is shared — jjjpk will notify registered players via SMS to the mobile number on their account or via email to their registered email address.

The effective date displayed at the top of this document reflects the most recent revision. Continued use of the jjjpk platform following notification of a change constitutes acceptance of the updated Privacy Policy. If you do not agree with a revised Privacy Policy, you may request account closure as described in jjjpk's Terms & Conditions.

jjjpk encourages all Players to review this Privacy Policy periodically to stay informed about how their personal data is being protected and used.

For any privacy-related questions, requests to exercise your data rights, or complaints regarding jjjpk's data processing practices, please contact jjjpk's support team:

• Support Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please use "Privacy Request" or "Data Protection Query" as the subject line for faster routing to the relevant team.
• Response Time: jjjpk aims to acknowledge all privacy enquiries within 5 business days and to resolve requests within 30 calendar days.

If you are dissatisfied with how jjjpk has handled a privacy complaint, you have the right to lodge a formal complaint with jjjpk's licensing authority or any data protection supervisory authority that has jurisdiction over jjjpk's data processing activities. Contact details for the relevant authority will be provided upon request.